- General Returns Policy
You may return most new, unopened items sold and fulfilled by Fesal.com within 30 days of delivery for a full refund. Items should be returned in their original product packaging. We will supply you with a return mailing label you can print out.
Products MUST be inspected upon delivery and refused if any damage is found.
No claims for damage will be accepted after item has been signed for. It is your responsibility to ensure that you have signed for the correct number of goods delivered
Any damage should be identified to the delivery personnel and noted on their delivery note.
In most cases any damage issues will be resolved by the manufacturer / supplier at the point of delivery.
You must make a note of any damaged goods or incorrect goods on the delivery note.
Damage must be notified to us in writing within 48 hours of delivery.
Do not fit or use a product that is incorrect or different to that which was ordered.
Failure to comply with this instruction will deem that you have accepted the goods and you we will be unable to return or replace them.