- Questions
In this section, you will find a selection of the most common questions we have collected from our customers in last 5 years. We hope this helps, but if there is something we have missed or forgotten to include, we are happy to assist you 24/7 on our live chat on bottom right corner of the website.
Where are you located?
We are located in Italy, southern Italy, in the Salerno province.
Do you ship to my country?
Yes, wherever in the world you are, we ship to your country. If you want to place a big order, send us an email and we will quote container or any other kind of shipment that may suit you.
Where are the products shipped from?
All of our products are shipped from Italy.
How can I pay for my order?
There are many ways to pay for your order, you can pay by:
- Paypal
- Bank transfer
- Cash on delivery ( if you are in Europe )
- Credit Cards accepted via PayPal and Braintree
I live inside the EU, do I have to pay any custom fees?
No, if you live into the EU we are both in it and no free trading is allowed with no custom fees to be paid for any European citizens on any shipment coming from European Countries, and all of our products are shipped from Italy, an European Country.
Do the prices on website include shipping fees?
No, the prices do not includes shipping fees, those are calculated apart and are based on the weight of shipment and destination.
How do I calculate shipping fees?
Calculating shipping fees is really simple, just add a product to your cart and then go look for the its content, clicking on the cart icon on top right part of website, clicking on proceed to checkout and there you will be able to select your destination country, town and postal code, and get a quote in seconds.